AI tools guide
AI tools for customer support
Resolve more tickets automatically, draft better replies, and keep humans in the loop where it counts.
n8n
Open-source workflow automation that connects your apps and drops AI steps right into the flow. Self-hostable and developer-friendly. A personal favorite.
Intercom Fin
An AI support agent that resolves customer questions from your help content, with handoff to humans.
Zendesk AI
An AI layer across the Zendesk support suite for triage, replies, and summaries.
Gorgias
Support helpdesk with AI, especially strong for ecommerce stores.
Ada
AI-first customer service automation aimed at resolving the bulk of inbound on its own.
Picking tools is the easy part
The hard part is choosing the few that actually fit your business and wiring them together so they save real time. That is the job of good generative AI consulting services. Tell me what you are trying to do and I will tell you what is worth using.